接英语电话礼仪

发布时间:2017-03-20 编辑:燕华 手机版

  接电话对于一个人来说并不是一件简单的事情,下面是应届毕业生网小编整理的接英语电话礼仪,欢迎大家阅读!

  1. 介绍自己,可以说:

  ① This is ... (speaking).

  ② This is 7863469.

  ③ ... is here. 千万不能说 I'm ...

  2. 询问对方是谁,可以问:

  ① Who's that?

  ② Who's speaking (calling), please? 千万不能问 Who are you?

  3. 询问对方是不是某人,应问:

  Is that ...? 或 Is that ... speaking (calling)? 绝对不能问 Are you ...?

  4. 通话时,有重要的事情要处理,不得不中断通话,要有礼貌地请对方稍等,可以说:

  ① Hold on, please.

  ② Just a moment, please.

  ③ Wait a minute, please.

  5. 通话时,应说明打电话的意图或征求对方的意见,可以说:

  ① I'm calling to tell you ...

  ② I'm calling to ask you ...

  6. 打电话时,拨错了电话号码,应说:Sorry, wrong number.

  学习简单几句 礼貌结束通话

  1. I've really got to go, I'll get back to you when I get the office.

  我真的得走了,我进办公室再打给你。

  2. Sorry, I must end the conversation. There's someone on the other line.

  抱歉,我不能再说了。有另一人在线。

  3. Sorry, I've got to hang up. My wife's waiting for me.

  抱歉,我得挂电话了。我老婆在等我。

  4. I think I'd better let you go. I'll talk to you later.

  我想我应该让你去忙了,我晚点再打给你。

  5. I have to get back to work. I'll call you later tonight.

  我要回去工作了。我今晚再打给你。

  6. Shall we continue this later? I've got a call waiting.

  我们可不可以晚一点再继续谈?我有插播。

  7. It's kind of late. Why don't we talk about it tomorrow?

  有点晚了。我们何不明天再谈呢?

  8. I've got to meet a client right now. Can we talk later?

  我现在要去见一个客户。我们可以晚一点再谈吗?

  9. I won't keep you any longer.

  我不耽误你时间了。

  10. Sorry, it's getting late. Can you call again tomorrow morning?

  抱歉,时候不早了。你可不可以明天早上再打来?


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