商务电话礼仪英语对话

时间:2017-08-07 编辑:冠墩 手机版

  导语:商务专业的工作人员如何学习商务礼仪对话?具体有哪些范例?以下是小编为大家整理的文章,欢迎阅读!希望对大家有所帮助!

  商务电话礼仪英语对话

  A: Hey, Helen, Do you know what happened today? I got to know I suck on the phone.

  You know, in my old job I never used English at work. Everyone was Chinese, my co-workers, my boss,my clients ...I watched American TV programmes all the time,but this is totally different.

  B: You have to get used to it, most people we deal with here are foreigners. Nearly all ofthe phone calls I make are in English.

  A: Do you have any special rules here for making phone calls in English?

  B: You mean something like etiquette? Yes, there are some guidelines, but they aren'tset in stone. Different people do it in a different way.

  A: I think I need to go over(重温)my phone etiquette.

  B: Foreigners like to follow rules, especially the British. If you aren't professional on the phone, or sound unenthusiastic or indifferent, they won't want to deal with(与……打交道)you.

  A: OK, I had better start practicing.

  A:嗨,海伦,你知道今天发生了什么事吗?我才发现我打电话很糟糕。你知道,我以前的工作,上班从来不用说英语,我周围的人,像我的同事、老板、客户等等都是中国人。我天天看美国的电视节目,但是这感觉完全不一样。

  B:你要习惯这里的环境,在这里,与我们打交道的大部分是外国人,我几乎每次打电话都是用英语的。

  A:在这用英语打电话有什么特别的讲究吗?

  B:你是说礼节之类的吗?是的,有一些规则,但也不是一成不变的,每个人的做法不一样‘A:我想我得重温一下电话礼仪了。

  B:外国人喜欢遵循原则,特别是英国人。如果你打电话不够专业,或听起来声音不够热情,态度冷淡,他们就不愿意与你打交道。

  A:好吧,我比较好开始练习。

  单词过关

  suck (俚语)烂;糟糕

  etiquette 礼仪

  guideline 方针;指南

  unenthusiastic 不热情的

  indifferent 冷漠的

  语言贴士

  be set in stone思是“镶嵌在石头里面”,引申为“一成不变的”或“不可更改的”。

  常用在否定句中。如:The orders are set in stone. You can not make an exception.

  军令如山。你不能破例。


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