酒店英语口语学习手册之酒水部日常用语
Seating The Guest
(W: waiter, G: guest)
W: Good evening, sir. Welcome to African Deck!晚上好,先生.欢迎光临菲菲酒廊！
G: Good evening,. I’d like a table for 4.晚上好，我要一张四人桌。
W: A table for 4, would you come this way, please? Be careful of the steps.
Would you like to sit here?/ How about this table? 一张四人桌，好的。这边请，小心台阶。坐这里好吗？
G: It’s fine, thank you. 好的，谢谢。
W: You’re welcome. Sit down, please. I’ll bring the menu, sir. 不客气，请坐。我去拿菜单。
注：1 客人到来，首先要打招呼：Good morning/afternoon/evening,, welcome to African Deck !等等的问候语，要让客人感觉到热情。
2 若客人未说来客人数，可主动问询：How many people do you have?/ How many people are there in your party?（您一行有多少人呢？）等，以便引客入位。
3 引客入座，要走在客人的前方，身体稍侧，随时注意客人的情况，可提醒：Would you come this way?（这边请）/Follow me, please. Be careful of the steps.（请跟我来，小心台阶）等
4服务时注意要使用正规的口语，对客人勿说，ok, hi ,hello 等比较随意的`用语。
Taking Orders
W: What would you like to drink, sir? 先生，您要喝点什么呢？
G: Give me a Scotch. 给我一份苏格兰威士忌。
W: Would you like your Scotch straight up(no ice) or on the rocks(with ice), sir?
您想净饮还是要加冰块呢，先生？
G Straight up. 净饮。
W: would you like anything else? 好的，您还要点别的吗？
G: Give me some peanuts. 来点花生吧。
W: So, one Scotch without ice and some peanuts, am I right? 一份苏格兰威士忌不加冰的和一份花生，对吗？
G: Yes, thank you.
W: You are welcome. Just a minute, sir. 不客气，先生请稍等。
注：1 特别注意straight up（净饮）on the rocks（加冰）这一说法。因客人用得较多，一定要能听懂。
2 最后来一个确认(confirm)，以免出错。
3 看到客人引完可问Would you like one more beer, sir?/ Would you like another drink, sir?请问先生还要来一杯吗？
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