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OBJECTIVE
RELOCATE
GA Summary of Qualifications
- 10 years teaching/training experience
- 3.5 years experience in project management of technical and non-technical projects
- Proficient use of MS Word, PowerPoint, Excel, and Access
- Excellent communication, interpersonal, organizational, and leadership skills
- Exceptional versatility with the ability to manage multiple tasks in a pressured environment
- Dedication and drive as a hard-working individual
Professional Skills
TRAINING & INSTRUCTIONAL DESIGN SKILLS
- Provided training to new employees and internal/external clients on technical issues
- Conducted training classes of adults and children ranging from 1-23 students on computer skills (the internet, MS Office, Oracle databases), school-based curriculums (GED classes and middle/high school math), and on-the-job training
- Created workshops on topics such as Team Building and Learning Styles for staff and college students
- Created and taught training classes for various technical and soft skills
- Created and taught academic curriculums for GED programs and supplemental instruction for college students
MANAGEMENT SKILLS
- Supervise staff of 5 employees performing duties such as interviewing/hiring, scheduling and payroll
- Project management of technical and non-technical projects
- Maintained inventory control for technical and non-technical supplies
- Delegated suggestions and duties to other team members regarding opportunities for improvement in work-related tasks and processes
- Creation of documentation for implemented processes
CUSTOMER SERVICE SKILLS
- Delivered excellent customer service while working with clients on a daily basis for various new and on-going technical projects
- Interacted with clients and utilized excellent organizational skills to arrange implementations, upgrades/migrations, and basic maintenance for Oracle databases
- Served as a liaison between clients and staff to resolve clients problems and implement long and short term solutions
Education
Roosevelt University, Chicago, IL 2004
Masters of Arts in Training & Development
Roosevelt University, Chicago, IL 2004
Certification in Curriculum Development
Johnson C. Smith University, Charlotte, NC 1995
Bachelor of Science in Mathematics
Employment History
Academic Specialist, Savannah State, University, Savannah, GA 12/04-Present
Instructional Designer (contractor), McDonalds Corporation, Oak Brook, IL 01/04
GED Instructor, ShoreBank Development, Chicago, IL 05/03-08/03
Database Support, Allstate Insurance Company, Northbrook, IL 12/99-08/03
Computer Instructor, Tools for Success, Chicago, IL, 10/99-07/04
Application Programmer, Allstate Insurance Company, Northbrook, IL 01/97-12/99
Math Teacher, Kennedy Middle School, Charlotte, NC, 01/96-01/97
Math Teacher, Johnson C. Smith Upward Bound, Charlotte, NC, 04/93-01/97
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Sample Resumes