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OBJECTIVE
Trainer, Instructor, Training Manager, Training Deployment Lead, Technical Writer, Training Coordinator, Regional Training Manager, National Training Manager, Training Director, eLearning, Centra Administrator, Management Skills Trainer, Technical Trainer, Performance Consultant, Instructional Design, Skills Assessment, Continuous Process Improvement, Deployment Lead, Training Implementation, SAP Trainer, International Training, Swedish, Adult Learning Principles, Coaching skills
RELOCATE
GA KEYWORDS
Trainer, Instructor, Training Manager, Training Deployment Lead, Technical Writer, Training Coordinator, Regional Training Manager, National Training Manager, Training Director, eLearning, Centra Administrator, Management Skills Trainer, Technical Trainer, Performance Consultant, Instructional Design, Skills Assessment, Continuous Process Improvement, Deployment Lead, Training Implementation, SAP Trainer, International Training, Swedish, Adult Learning Principles, Coaching skills
QUALIFICATIONS SUMMARY
Training Manager/ with 15+ years in training and course development: delivering training, designing and writing courses, leading teams of trainers, and directing enterprise initiatives. A proven track record of significant improvements in learning processes, productivity, quality, and customer satisfaction while reducing costs, lowering turnover, and maintaining a positive work environment. Dynamic leader, strategic thinker and decision-maker. Expertise includes:
- Design/Delivery of Training
- Subject Matter Expert: IT, Supply Chain, & Finance
- Adult Learning Principles
- Technical, Process, & Leadership Course Training
- Performance Consulting
- Needs Assessment & Training Metrix
- Bilingual in Swedish
- International & Domestic Training
PROFESSIONAL EXPERIENCE
COCA-COLA ENTERPRISES - Atlanta, GA 1999-2005
Training Deployment Lead
- Served as the performance consultant with the Educational Services team. Directed the training deployment for the HR and Finance modules during the SAP implementation in North America and Europe. Designed, developed and delivered curriculum courses for internal eLearning customers with the enterprise-wide launch of Centra Symposium.
- Created innovative new reports for senior management, incorporating Pivot Tables to demonstrate training productivity during SAP implementations within Finance and HR.
- Designed an on-line course evaluation system as well as a web-based system to manage Parking Lot and Frequently Asked Questions to meet the needs of French, Dutch, and English speaking end users.
SOS TECHNOLOGIES - Warren, NJ 1998-1999
Training Coordinator
- SOS contracted with IBM consultants during a 1-year training contract for Chubb Insurance Company. The project for Chubb involved their initial switch to an on-line underwriting application for their property and casualty professionals.
- Selected to create the instructor scripts for the team of 15 contracted instructors and assigned to train replacement trainers as they joined the project.
- Selected to deliver specialized training in San Juan, Puerto Rico, for 2 weeks at the conclusion of the contract.
AIG CLAIMS, INC. - Atlanta, GA 1986-1998
National Training Manager, 1996-1998
- Coordinated professional claims training for new and existing staff throughout the US in the lines of commercial property & casualty, workers compensation, and litigation. Used needs assessments to identify courses, developed vendor relationships, and directed internal training staff.
- While staffing level of department was at 50%, took on the additional responsibility to create the initial adjuster training school for AIG Claims. The 3-week course was designed for new-hire college graduates. This new course streamlined the learning for these new professionals and significantly accelerated their effectiveness.
- Researched and established common guidelines for designated adjuster state handling. Once in place these policies and procedures reduced complaints by 60% from the state labor boards within the 11 claims service centers handling workers' compensation claims.
Director of National Accounts, 1994-1996
- Provided a direct high-level liaison between many of AIG's largest commercial accounts and the various AIG Claims offices handling their losses. Consulted regularly with risk managers and brokers involved on each account. Created special reports and researched unusual or high-dollar cases.
- Launched the new National Accounts program in 1994 and established the program procedures and guidelines.
- Promoted as the initial director for the Wal-Mart account -- representing AIG's single largest Workers' Compensation risk.
Southeast Regional Manager, 1986-1994
- Operations line management with 17 direct reports located in17 field and service offices throughout a 12-state territory. Responsibilities included a professional adjusting staff of 470 and an annual budget of $27+ million.
- Set up and managed the Catastrophic Claims Field Office on-site in Florida following Hurricane Andrew in 1992. Directed the team of 42 general property adjusters for a 6-week period.
- Directed the conversion of the Atlanta Brokerage Service Center in 1986, the first pilot office as AIG began to convert from "dumb terminals" to model-286 PC's.
EDUCATION
B.A., Political Science, Economics - University of Utah - Salt Lake City, UT
Instructional Design Certification - University of Michigan - Ann Arbor, MI, 1997
Certificate in Finance Leadership - Georgia State University - Callaway, GA, 1992
Centra Certified Professional Leader, 2005
COMPUTER SKILLS
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