论前台服务的效率管理

论前台服务的效率管理

毕业论文

论前台服务的效率管理

摘要；前台不仅具有接待功能，而且具有销售功能，同时也是饭店对客服务的协调中心。前台被称为饭店的“大脑”和“中枢神经”，对饭店的整体运行有直接的影响。因此，加强前台服务的效率管理10分必要，本
文在系统阐述加强前台服务效率管理的重要意义的基础上，提出了1系列提高前台服务效率的建议。

关键词：前台；服务；效率管理

    A Discussion About The Front Desk Service’s Efficiency
Management

 
Abstract: The front desk  not only has the reception function, moreover has the sales function, it is also the service center, the front desk is called the hotels "brain" and "the central nervous system", is the entirety works to hotel to have direct effect. Administration is very necessary therefore, reinforcing the efficiency that the front desk  serves , basis expounding  reinforcing the front desk serving the importance that efficiency manages in system is listed in the main body of a book, suggestion having suggested that a series of rise front desk  serves efficiency.

Keywords: The front desk; Service; Efficiency management

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