Tell me how you went about setting the goals for your team members and gaining commitment from them.
[具体任务] I needed to set the sales team objectives for the next year. [执行步骤] I referred to the sales department goals for the next year to decide which activities and tasks our team should concentrate on. I clearly communicated the relationship between our team goals and the department goals to my team members and explained which activities would best result in achieving these goals. [完成结果] The members really benefited from having a clear idea of the team goals and how we could contribute to achieving them. Having clear goals meant they were able to see how each of them was an essential part of the team’s success, and this motivated them towards achieving the goals.
Tell me about an important decision you made in your previous job.
[具体任务] I was in charge of the purchase of raw materials for our company.[执行步骤] We always ordered a month’s supply at a time to keep inventory costs low. I had to decide whether to keep doing this or buy six months’ supply and get a discount for ordering such a big volume and escape possible future price increases. I did some research and figured out that we could reduce our costs by buying for six months, especially since the amount we used remained practically unchanged month on month. [完成结果] It turned out that I was right, and the prices increased quite a lot during those six months.
Describe a thorny problem you had to solve in your last job.
[具体问题] Last July, we were receiving a lot of complaints about the poor quality of our products. [解决措施] I met with the staff concerned in the Quality Control Department and discovered that the problem seemed to be with the poor raw materials from our vendors. I investigated and found that the system for checking the quality of raw materials was outdated. Then, an up-to-date system for checking the quality of raw materials was quickly introduced. [处理结果] This sorted out the problem and we had fewer complaints from our clients.
Tell me about a suggestion that you have recently made to your manager.
[具体问题] I worked in the Purchasing Department and the company was launching a new product. The Sales Department had in-depth training on it, but we had none. [解决建议] I suggested that the Purchasing Department should also receive the training so that we would better understand what components should be purchased and be able to ask our vendors some wise questions. It was agreed that we would all undergo a short version of the training. [处理结果] This meant that we could deal professionally with our vendors and it also motivated us, feeling part of the launch excitement.
Describe a situation where you negotiated with your manager to reach an agreement.
[具体问题] My supervisor gave me an unreasonable deadline to complete a project. [解决方案] I asked him how he had come up with the deadline. He said that it was based on his deadline to present the project to his line manager. Then, I detailed every step that needed to be taken to complete the project and how long each step would realistically take. After that, we discussed possible ways of reducing these time frames, and I suggested allocating more resources to the project. Finally, I was asked to put together a project proposal that covered what we had discussed and he would use this to negotiate with his line manager for a more realistic time line. [处理结果] The result was that we were able to settle on a plan that worked for both of us.
① Tell me about a time when you had to plan and coordinate a project from start to finish.
② Describe a situation in which you had to schedule your activities to meet an objective.
① [具体任务] I headed up a project which involved sales personnel and engineers. [执行步骤] I organized a meeting to get everyone together to brainstorm and get his or her input. From this meeting I drew up a plan, taking the best of the ideas. I organized teams, balancing the mixture of technical and non-technical people. We had a deadline to meet, so I did periodic checks with the teams. After three weeks, we were exceeding expectations, and were able to begin implementation of the plan. [完成结果] It was a great success, and I was commended for my leadership, but I was most proud of the team spirit and cooperation.
② [具体任务] I had to complete a technical report every month. This involved collecting a large amount of information from different departments. [执行步骤] I scheduled all the data collecting tasks. Each department was given a monthly deadline to submit information to me and I scheduled reminders to be sent out before the deadline. I set aside a time in my diary each month to check all the information. Then I allocated time for writing up the report. [完成结果] This worked well and I comfortably met my deadline.
① What kinds of people do you have difficulties working with?
② Describe a time when you demonstrated the ability to be an effective team member.
① [具体问题] In my last two jobs I have worked with people from different backgrounds and cultures. The only time I had difficulty was with people who were dishonest about work issues. [解决措施] I worked with one man who was taking credit for the work that his team accomplished. I had an opportunity to talk with him one day and explained how he was affecting the morale. He became very upset that others saw him that way, and said he was unaware of his behavior or the reactions of others. [处理结果] His behavior changed after our talk. What I learned from that experience is that sometimes what we perceive about others is not always the case if we check it out.
② [具体问题] I was transferred to a new team at my last company. The team members were not welcoming, and I was not included in their meeting discussions. [解决措施] I asked each team member to talk to me about their expectations of me as part of their team. I explained that I understood their reluctance to trust and accept me straight away, but I wanted to make positive contributions to the team. We discussed team objectives, individual roles and working styles and started to develop a rapport with each other. I made sure that I asked for their advice and feedback initially, and gradually I earned their trust. [处理结果] The team learned to be more flexible in their approach to new staff members, and I learned that one has to earn trust and acceptance. Our team works really cohesively towards its goals now.
① Tell me about how you worked effectively under pressure.
② Tell me about a time when you had to quickly adjust your work priorities to meet changing demands.
① [具体任务] While at the KDC factory, we were faced with a sudden and big order increase for the power tools. It was for a new customer and urgent. [执行步骤] I immediately sat down with the production supervisor and manager. We were able to make a workable plan that guaranteed materials were available and met the production deadline. We also paid a few visits to this customer to make sure that we completely understood their needs. [完成结果]While it was challenging and involved long hours, the pay-off was a signed contract with this new customer.
② [具体任务] I was in the middle of planning a new product launch for the company when I was asked to prepare a feasibility report for a big project we were tendering for. [执行步骤] I made an outline of the information I needed immediately for the report and assigned a portion to each of my staff. I spent the next couple of days drawing up schedules of the tasks that needed to be carried out to complete the report and meeting with staff members to brief them and get feedback. I was then able to refocus on completing the new product launch on time. [完成结果] The feasibility report was completed on time with great efforts made by each staff member, and I didn’t miss the deadline of the new product launch.
① Describe what you did to control mistakes in your work.
② Tell me about a time when you were not satisfied with your work performance. What did you do about it?
① [具体任务] In my last position I had to make all the conference arrangements for my line director. [执行步骤] I listened carefully, wrote down what he needed and then read it back to him to confirm that I had everything right. I would also follow up with a detailed email to check again. Once I had made the arrangements I would set up a time to get his feedback and check I had everything he needed. I then followed this up with an email with all the confirmed details. [完成结果] This was time-consuming for both of us, but it meant that no errors were made in the arrangements. It would have been frustrating and costly not to have made such thorough checks.
② [具体问题] Once my sales performance review rating was lower than I had expected. [解决措施] I met with my line director to make an action plan for improvement and set very specific sales targets to be met on a monthly basis. I worked very hard to meet these targets and constantly monitored my sales performance. I also asked for regular feedback about my performance. [处理结果] After six months, my line director conducted another review and my rating was much higher.
① Give an example of an occasion when you used logic to solve a problem.
② Give an example of a goal you reached and tell me how you achieved it.
③ Describe a decision you made that was unpopular and how you handled it.
④ What do you do when your schedule is interrupted? Give an example of how you handle it.
⑤ Have you had to convince a team to work on a project they weren’t thrilled about? How did you do it?
⑥ Have you handled a difficult situation with a co-worker? How?