Mark Robertson
Hober Street, Ubokorajatani province
389, Old Road link
Home: 0012-325879-54879
Cell: 321-0805-25897
E-mail: Robertson.mark@adss.com
Career summary:
An organized and customer oriented computer professional with extensive knowledge of LMS software, databases, networks, tools, learning systems and business applications. Have experience of system implementation including initial implementation, migrations, solving complex technical problems and business requirement gatherings. Years of experience in software management, large scale accounts and presales assistance. Possess good leadership and communication skills.
Professional experience:
ABC Co Software Limited, Andrew street, Co Place, 200X till date
Senior Software consultant
- Handled the tasks of developing, organizing, and conducting online workshops that led to successful implementation of various software tools
- Assisted a team of sales professionals with presales SOW documentation
- Responsible for implementing LMS software by using MSSQL, Oracle and UDB databases
- Successfully implemented lifecycle for US and UK clients
- Assisted a team of document management in preparing document updates
- Conducted beta testing on various software releases
- Achieved numerous customer satisfaction awards
Globe Network Centre, Co place, Mark Lane, 19XX -20XX
Application engineer
- Performed the tasks of installing, diagnosing and repairing computers/networks
- Handled the tasks of implementing learning software by using Microsoft SQL database software and Sybase
- Responsible for conducting business meetings
- Handled the tasks of providing Liaison to engineering departments on development of new product releases
- Conducted presentations on technical software specifications
- Played the role of a project manager on several implementations
- Trained IT departments on configuration, installation and implementation of K 12 educational software
Solutions structural Communication software, Lious Street, 19XX to 20SX
System engineer
- Handled the tasks of implementing hardware and software tools, IT presentations and managing different projects
- Responsible for generating business development strategies
- Conducted technical specification presentation for Fortune 500 companies
- Responsible for managing Microsoft vendor representatives
- Achieved customer satisfaction Excellence in 19XX
Softsystems, NIU, New Jersey, CS 19XX-19XX
Field service engineer
- Played the role of Business software consultant on various technical projects
- Handled the responsibility of large scale installation especially for medical billing software
- Provided instructions on computer maintenance and hardware operations
- Performed the tasks of on-site installation, diagnosis and repair of computer controlled security systems
- Awarded Field service engineer of the year 19XX
Educational Summary:
- Bachelor in Computer engineering 1980, Christ Engineering College, New Jersey, NY
- Master in computer engineering 1981, Northern Bell education centre, New Jersey, NY
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