Help Desk Administrator Resume

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Elizabeth Bennett 15th Lane Avenue, Near New church, Georgina Home: 00658-21589-98754 Cell: 00125-4587-9685 Email: bennet.elizabeth@hyt.co.in Career Profile: A skilled, qualified and talented information technology professional with more than six years of experience in network support and PC. Looking for a position in help desk administration to utilize my knowledge and experience in a well organized environment. Professional strengths: In-depth knowledge of IT education and training Ability to identify and resolve complex issues Excellent communication and project management skills Familiar with PC systems and networks Ability to handle multiple tasks Possess good organizational and management knowledge Goal oriented and ability to work under pressure Technical proficiency: Microsoft Word, Excel, Visio and Work perfect HTML, Q basics, C, C+ and C++ NTFS security, DNS, DHCP, OSI, LAN, TCP/IP, WINS, cabling and Ethernet In-depth knowledge of repairing and assembling PC Knowledge of Windows 98, Windows 2000, Windows ME and XP Professional Experience: Leon Software and Business solutions, Georgina 20XX till date Network Administrator Handled the tasks of installing operating systems in major laboratory environments Administered and installed Windows 2000 professional and configured NTFS Performed the tasks of troubleshooting basic Ethernet 10 Base-T and created subnet Launched network connection wizard by using network and dial connections Handled the tasks of configuring WINS, DNS, TCP/IP and DHCP Responsible for preparing audit policy like privilege use auditing and accounts management Monitored and maintained driver signing by utilizing file signature verification AVL Talentica Software, Georgina Software Administrator 20XX to 20XX Responsible for upgrading and installing RAM, hard drives, boards and modems for laptops and PCs Reassembled and dissembled CPU Upgraded and installed software applications, operating systems, anti viruses, drivers and security software Formatted, debugged and partitioned basic operating systems Handled the tasks of creating access database for ISP that gives accurate information on product and payments Handled the tasks of collecting data and preparing instruction manuals for technical projects Belta Inc Co, Georgina 19XX to 20XX Help desk support Administrator Configured, installed and maintained PC hardware and operating systems from Windows XP to Windows 7 Handled the tasks of tracking, documenting and monitoring minor and major problems Responsible for supporting and installing all MS Office applications and other software's Assisted in the administration of software and telephone switch equipment Performed tasks as required Educational Summary: Bachelor of Science in computer, International Science College, Georgina 19XX Certified course in Help Desk Administration, ABS Centre, Georgina 19XX Reference: Available on requests