Customer Relation Manager Resume

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Mathew Smith 1265 Camelot Court Millwood, NY 10569 Cell :( 914) 555-896 Email: smith.mathew@gmail.com Career objective: Seeking a challenging role as a Customer Relation Manager wherein my skills and knowledge can be utilized for the growth of the organization. Summary of Qualifications: Possess ten years of experience in the field of interactive marketing Excellent communication and leadership skills Ability to manage multiple programs at one time Excellent interpersonal and relationship building skills Self motivated, enthusiastic and ability to motivate staff Profound computer knowledge like Microsoft word, spreadsheets, Microsoft excel, lotus, crystal reports and the internet Detail-oriented with excellent problem solving skills Ability to lead customers through the life cycle to achieve the set goals Work History Customer Relation Manager 2005-present Allen's Management Co Inc Morristown, NY Responsibilities: Assigned the tasks of implementing project plan as well as gaining agreement with client's Handled the tasks of developing and executing online acquisition generation marketing activities like Search Engine Marketing, email campaigns, Online Advertising, and newsletters Performed various coaching sessions with the project teams Handled the tasks of managing in voicing and collection process Assigned the responsibilities of monitoring data feeds from marketing campaigns Performed activities like reviewing and implementing data hygiene activities Senior Customer Relation Executive 2001-2004 Anny System Solutions Morristown, NY Responsibilities: Solved customer queries and generated ideas to improve customer's challenges and issues Ensured complete satisfaction and maximum utilization of the product sold to customers Developed long-term and short-term communication strategy to assist rollout of CRM applications Reviewed customer's complaints and initiate solutions in an effective and timely manner Coordinated in a variety of projects from initial to completion stage Professional Achievements: Successfully increased revenue by 20% with the implementation of contact strategies across multiple segments and all customer touch points Implemented innovative methods to reduce the cost of campaigns by 10% Educational Qualifications: Saint Anthony Business Management, New York University Bachelor's Degree in Marketing in the year 2000 References: Mr. Thomas Gray Customer Relation Manager Specialist Millwood Global Interactive Centre Cell :( 915) 666-896 Email: gray.thomas@yahoo.com