Sample Resumes

Technical Resume Example

Sample Technical Resume

This sample technical resume will give you a quickstart on building an effective and optimized resume for your job application. Visitors can feel free customize and edit our sample technical resume as per their requirement for job application. We hope that our sample technical resume will go a long way in portraying your abilities and skillsets efficiently.

Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.

Objective
Senior Executive-level position with responsibilities in Technical Support and Customer Relations.

Strengths

  • Staffing & Budgeting Planning & Scheduling.
  • Resource Planning & Allocation of Multi-Project Administration.
  • Product Development (Software, Documentation, QA)
  • Process Improvement and Development.
  • International Customer Service and Support.
  • Telephony, Call Center Management, Computer Telephony Integration.
  • Quality Management and Service Delivery Systems.

Acomplishments

  • Directed the customer service and technical support for a $100M software company.
  • Implemented a global strategy for measuring and improving domestic and international services.
  • Negotiated service contracts with Fortune 500 companies.
  • Instituted formalized program schedules, periodic program reviews.
  • Managed and developed the delivery of multiple simultaneous products including the introduction of new technologies and similar such developments.

Experience

ABC, TX
Director of Customer Relations, 1999 - Present
Provided strategic direction and operations management for the customer service division of a million-dollar multinational software company.

XYZ, TX
Director of Customer Service, 1996- 1999
Directed all aspects of technical support along with client relations.

Anderson Associates, Austin, TX
Manager of Customer Services, 1993 - 1996
Developed a special consulting branch that was designed specifically to meet the computing needs of small business owners in the Austin area.

Education

University of Texas, Austin, TX B.A., Business Administration, 1993

Affiliations

  • Member - Texas Customer Service Members Association
  • Member - New American Society of Special Technical Professionals

Selected Publications & Presentations

Customer Service in the new Millennium, presentation, New York, NY, 7/00 Technical Brainstorming, article, Houston Chronicle, 17/12/99 The Decline in Service Quality of Systems, presentation, Paris, France 6/99 Protecting the Company's Server, PowerPoint presentation, New York, NY, 6/01

References

  • Available on request.
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