Sample Resumes

OBJECTIVE
Organizational Development organizational coach Employee Satisfaction Organizational

RELOCATE
CA

With a diverse background focused on designing staff development and quality assurance programs, my experience can contribute to your organization’s breakthrough strategies by implementing processes that are critical to quality. Then execute operational strategies and procedures to provide continual process improvements, support change management and training to augment the strategies. Career achievements have afforded the following experience:

• Proficient skills in designing and developing Competency Based Learning Systems
• Develops and conducts Technical and Leadership Training for hourly and management staff
• Facilitates change management methodologies: Facilitator for Focus Groups through Executive Staff
• Knowledge of performance improvement principles of systems thinking
• Strong skills in Organizational Development
• Conduct training presentations to large diverse groups
• Proficient in building lesson plans and Training curriculum
• Assess needs for skill development and growth for hourly and management staff
• Ensuring alignment of Training and development initiatives to drive Productivity and Quality Initiatives

Focusing over 15 years of experience on developing, designing, and delivering comprehensive training and organization development programs aimed primarily at service support personnel at Stanford University Medical Center.

Working collaboratively with Human Resources/Training team members (Directors, Department Managers, and Section Managers) to deliver world class training and organizational development initiatives. Comfortable leading diverse group matrixes… concentrating on initiatives such as quality improvement, employee satisfaction, work equity concerns, discharge process improvement, tracking process drivers, and establishing counter measures as required.

Ability to interpret and apply laws, policies and standard procedures to a diverse array of problems within the program area; interface and coordinate with other departments. Clearly communicate ideas and recommendations orally and in writing to a wide spectrum of contacts; effectively present information; and establish and maintain cooperative working relations in a multicultural environment. Building lesson plans addressing Operations, Customer Service and Quality Assurance subject matter and assimilating data to create world class training systems. Utilizing TQM, LEAN/Six Sigma (DMADV) and BHLI methodologies to improve or develop new programs or services.

Influencing across the organization, identifying change opportunities that will drive and improve productivity, drive significant change and transformation at the leadership-level and the workforce-level. Sponsor of “making a difference” and supporting the evolution of the organization in achieving a significant competitive advantage because of their people, policies, and development practices.

Working with the senior leadership team for Management and Organizational Development initiatives to drive people, productivity and organizational initiatives to ensure the success of the organization. Task to develop and deliver “on message” development programs across the organization that ensures a measurable performance impact for the organization.

Comprehensive knowledge of Facility Management and Environmental Services Programs; I welcome the opportunity to apply more than 15 years of progressive Quality Control and Operational experience, a proven track record for ensuring an organization is well poised to support people development . Open to relocation with salary being negotiable; please contact me if you have any concerns about my ability to execute your organizational developmental goals at (209) 836-8728.

Training & Quality Control Manager for Stanford University Medical Center and Clinics, Lucile Packard Children’s Hospital and the Stanford University School of Medicine for Housekeeping, Patient Transport, Dietary, and Grounds. Implementing programs for improving Employee/Patient/Customer Satisfaction utilizing TQM/Six Sigma methodologies and the Gallup Q12 process. Staff Development for 350 FTE and Management Personnel. Regional Training and Quality Control Support. Trending Survey Results to determine required changes for program improvements. System Administrator for BedTracking and Patient Transport Systems. Created Schedules, Action Plans, Policy and Procedure Manual Revisions.

Training & Quality Control Manager for 735-Bed Academic Hospital. Implementing programs for improving Customer Satisfaction utilizing TQM/Six Sigma methodologies. Improved the overall bed turnaround time, raised and maintained the Patient Satisfaction Levels. Staff Development for 197 FTE and Management Personnel. Regional Training and Quality Control Support. Trending Survey Results to determine required changes for program improvements. System Administrator for Bed- Tracking. Created Schedules, Action Plans, Policy and Procedure Manual. $77,000. 7/2002 – 6/2005

Assistant Director of Environmental Services/Operations Manager- Developed Quality Assurance Program for EVS Department as a result exceeded norms by 10% - Created Schedules & Duty List. Team Cleaning Concepts Instituted. Resolved personnel/ performance issues. Regional Account Support. Managing (55) FTE and (3) Supervisors. $35,000. 5/2000 - 11/2001

Director of Environmental Services Department(s) - maintained Long Term Care Facilities to 361 beds. Budgetary responsibility for Housekeeping & Laundry Departments. Established quality control SOP for efficient housekeeping & laundry services. Safety Officer & Chairman of Environment of Care Committee for Accreditation. Directed (4) Supervisors and (57) FTEs. $35,000. 8/1997– 4/1999

Multi-Trades Manager - Residential Facilities- Supervisor for the Department of Residential Facilities at the University of Maryland providing campus facilities services to residence halls, recreational and academic facilities. Assisted in the overall supervision of the Building Services Housekeeping Program. 2.2 mil GSF 50+ buildings. $33,000. 6/1997 - 8/1999

Assistant Manager of Environmental & General Services Department- Facility support for startups & transitions. Evaluated facilities to determine appropriate staffing, supplies, and equipment requirements. Created Impact Cleaning Projects. Regional Trainer for JCAHO preparation. Mock JCAHO Survey Team. Managed (48) FTEs (3) Supervisors. $35,000. 9/1996 – 8/1997

Operations Manager- P/L responsibilities managing the day-to-day operations- $1.5 million in service accounts 1+ mil GSF. Increased personnel productivity, improved purchasing practices with better inventory controls. Developed training and staff development programs. Vertically Integrated services to create value-added services. (4) Supervisors & (54) Employees. $42,000. 12/1989 - 6/2002

President/CEO- Facility management organization specializing in providing Building Services. Conducted Building Audits to determine Custodial and Maintenance needs. Franchise training support. Maintained over 700K GSF in 25 facilities with grounds in excess of 30 acres. Negotiated contracts, acquired supplies, vendor & contractor agreements. (30) PTE (12) FTE (1) Site Manger 12/1989 – Present (Consulting Only)

United States Army: Administrative Specialist and Postal Operations/ Technical Inspections

Education

Timmonsville High School, Timmonsville, South Carolina
Administrative Specialist Program, Fort Jackson, South Carolina
Postal Operations Program, Fort Benjamin Harrison, Indiana
University of Maryland, Business Administration- International Business
College of Chicago, Computer Science
Computerized Accounting and Bookkeeping
Maintenance Apprenticeship Program
OSHA Outreach Training Program, OSHA Training Institute
Baptist Healthcare Leadership Institute

References Upon Request