complaints coordinator的英文简历
|
|
|
|
no photo |
| Name: |
Miss. M |
Nationality: |
China (Mainland) |
| Current Place: |
Guangzhou |
Height/Weight: |
155 cm? kg |
| Marital Status: |
Single |
Age: |
29 years |
| Career Objective and Work experience |
| Application type: |
Jobseeker |
| Preferred job title: |
Japanese translator: Translator 、 English translator: 、 complaints coordinator/ supervisor: |
| Working life: |
4 |
Title: |
No title |
| Job type: |
Full time |
Expected Start date: |
In three days |
| Expected salary: |
￥3,500--￥5,000 |
Preferred working place: |
Guangzhou |
| Work Experience : |
| Company's name: |
CitibankBegin and end date: 2004-07-2009-03 |
| Enterprise nature: |
Soly foreign funded enterprisesIndustry: Finance/Insurance |
| Job Title: |
Customer Service Officer |
| Job description: |
2005-10 to 2009-03 Customer Service Officer
To independently and effectively handle customers’ written complaints from all kinds of channels (e.g. email, letter and fax-message) as well as serious cases referred from Hong Kong Monetary Authority and Hong Kong Consumer Council in relation to the retail banking products / services within the turnaround time as required, which contribute to business goal in investigation handling timeframe.
To compose immediate mass communication through correspondence to customers when incurring exceptional incident in the bank, e.g. system problem resulting impact to a large part of customers.
2005-04 to 2005-10 CitiPhone Correspondence Officer
To timely handle customers’ written general inquiries for banking accounts / services and respond with an accurate and comprehensive reply.
2004-07 to 2005-04 CitiPhone Officer
To promptly answer customers’ phone-in inquiries through hotline in relation to banking accounts / services. |
| Reasons for leaving: |
| |
| Name of School: |
Guangdong University of Technology |
| Highest Degree: |
Bachelor |
Date of Graduation: |
2004-07-01 |
| Name of Major 1: |
English |
Name of Major 2: |
|
| Education experience: |
| Start date |
End date |
Education organization |
Majors |
Certificate |
Certificate No |
| 1999-09 |
2004-07 |
Guangdong University of Techonoly |
English |
Bachelor |
|
| 2005-01 |
2007-07 |
Guangdong University of Technology Night School |
Japanese |
Associate |
| |
| Foreign Language: |
English |
Level: |
excellent |
| Language ability: |
Japanese passed Japanese Language Proficiency Test Band 1 |
| Chinese level: |
excellent |
Cantonese Level: |
perfect |
| Relevant skills and abilities |
| |
Over 4 years working experience in leading global bank Call Centre. Result oriental, customer-focused, team player, yet very capable of working autonomously to achieve business objectives. Highly PC literate. Excellent written and spoken English. |
| Self-recommendation letter |
| Address: |
|
| Work Tel: |
|
Home Tel: |
|
| Mobile Phone: |
|
msn/QQ: |
|
| Email: |
|
Web/Blog: |
|
【complaints coordinator的英文简历】相关文章：
英文简历（培训协调员）TRAINING COORDINATOR11-07
应聘Training Coordinator培训协调员的英文简历模版11-07
TRAINING COORDINATOR培训协调员02-18
2008求职必备的英文个人简历----TRAINING COORDINATOR02-15
英文简历06-13
英文简历01-16
英文简历11-07
英文简历02-16
国外英文简历与国内英文简历区别！11-22