Help Desk Analyst Resume

Help desk analyst provides technical phone support on retail system products, systems and various software products. They provide accurate and creative solutions. They maintain a high degree of customer service for all support queries. They rise with both internally and externally according to define Escalation paths as required. They are responsible for logging all calls on the call logging system.

Help desk analyst take ownership of user problems and put positive attitude when dealing with user issues. He or she respond to enquiries from clients and help them to solve hardware and software problems.

They do research and resolve and respond to question that are received via telephone calls, callbacks, and letters in timely manner. They are also responsible for giving support users in the use of Computer equipment by providing training and advice. Responsible for other duties as assigned.

Sample Help Desk Analyst Resume

Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.

Objective: Looking for the greatest opportunity to work as a help desk analyst for a reputed company.

Skills:

Able to provide technical support.
Ability to support queries via phone, fax and email.
Able to maintain a log of any software and hardware problems.
Excellent ability to maintain high degree of customer service.
Excellent communication and writing skills.
Proficient with computer literate such as Microsoft Word, Microsoft Excel, Power point and Internet.
Able to arrange for external technical support where problems are not possible to resolve in house.

Computer skills: Proficient with

MS Office
Microsoft Excel
Power Point
Internet

Work Experience:

ARC & Pomeroy IT Solutions, Pittsburgh, PA
Help Desk Analyst

Responsible for providing first level help desk support to service partners and PNC bank employees.
Responsible for helping desk team point person for spyware and anti-virus issues.
Also responsible for training and recruiting new employees.
Done other duties as assigned.

New York Public Library, New York, NY
Helpdesk Coordinator

Responsible for answering helpdesk phones, solving problems and documentation in Remedy system.
Responsible for writing central helpdesk manual.
Ran weekly and monthly statistical analysis of helpdesk activity.
Responsible for other duties as assigned.

Education:
BS in Information Science and BS in Political Science

References: Available upon request.