Customer Service Supervisor Resume
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A customer service supervisor is the person who supervises the customer care operations and work unit under the direction of customer service representative. He is responsible for helping customers, resolving their queries and complaints regarding utility services, to perform variety of difficult and complex administrative and clerical work including billings and payments.
Additional to all these tasks a customer service supervisor can perform all the responsibilities assigned to a customer service representative.
Below is the sample customer service supervisor's resume that will help you in building your own and effective resume.
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Sample Customer Service Supervisor Resume
Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.
Objective: To obtain a challenging and rewarding career position to help people that utilizes my knowledge and experience.
Education:
Jones College, Cincinnati, Ohio
Real Estate certificate, August 2003
Ohio Wesleyan University , May 2008
Experience:
Ohio EchoStar Communications Corporation, Sidney, Ohio
Promotions Supervisor
July 2004, present
- Supervising and supporting the audit and promotions teams.
- Training new hires.
- Preparing several reports for executives.
- Handling bi-weekly payroll.
Ohio EchoStar Communications Corporation, Sidney, Ohio
Executive Officer Escalation Associate
May 2002-July 2004
- Prepared and maintained team website to facilitate information.
- Handled escalated.
- Project management for executive office
Ohio EchoStar Communications Corporation, Sidney, Ohio
Call center Coach
November 1999 - May 2002
- Handled escalated issues issues within the company.
- Responsible promotion and development of call center employees.
- Responsible for average handle time, Productivity and Quality Assurance for 12-20 employees.
Other:
- Eminent Service Award 2003 - awarded 100 employees selected by executive management.
- During the employment period with EchoStar assisted with openings of several domestic and international call centers.
- Advanced knowledge in handling Microsoft Office applications.
Resume