Help Desk Supervisor Resume
|
The position of the help desk supervisor is responsible for coordination of the daily work and oversees the help desk team. He interacts with management and directs the activities of the help desk team to accomplish goals.
Help desk supervisor is the key representative who interfaces with management and ensure client satisfaction with the issues and matters related to the help desk team.
Skills required for the job post of help desk supervisor are:
- Significant success at building efficient and effective teams
- Excellent oral and written communication skills
Self-starter; motivated to learn and operate independently
- Outstanding customer skills
Clear understanding of HR policies and procedures for Supervisors /Managers
|
Advertisement
|
Sample Help Desk Supervisor Resume
Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.
Skills:
- Exceptional oral and written communication skills and effectively communicate with all members of firm.
- Well organized and detail oriented.
- Tact empathy, patience and excellent analytical and problem solving skills.
- Strong ability to manage multiple assignments simultaneously and maintaining quality standards and deadlines.
Languages Skills: English
Familiar with: French, Spanish, Portuguese
Computer Skills:
- Lotus Notes
- MS Office Suite
- iManage
- PC, hardware, printers, network
Experience:
ProVisionTech, Kenmore, WA
Help Desk Supervisor (2005 - Present)
- Supervising help desk procedures and staff.
- Provided training to the user support specialists on procedures and coaches them on technical and customer service skills.
- Implemented and examined referral process and call intake.
- Maintained database of help desk ticketing system.
- Sometimes acted as additional user support specialist and led group.
- Provided reports on desk operations and issues regarding the firms customer base to management.
- Creating and maintaining a team environment.
- Understood and stick toFirm policies and procedures.
- Ensure and check that consistent data entry and complete problem descriptions are included in all tickets.
- Tracking customers calls in help desk database.
- Maintained strong working knowledge of standards and applications of approved firm.
- Coordinated and work closely with department contacts issues o enhance customer relations and technical support.
- Handled other tasks and projects as required.
Education:
Georgetown University, George, WA
BS Degree in Finance (2005)
Resume